Returns and refunds

Contact info@jgsautoparts.com with your order reference to request a cancellation, return or remedy for a problem.

Your 14 day cancellation right

For most goods bought online, you may cancel without giving a reason up to 14 days after receiving them. Tell us clearly by email or another contact method within that period. You then have a further 14 days to send the goods back. We will provide the return address and instructions. You may use the cancellation form below, but you do not have to.

You normally pay the direct cost of returning goods when you change your mind. We recommend a tracked service and keeping proof of posting. You may inspect the goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and function. We do not apply a flat restocking fee to a valid statutory cancellation.

We will refund the price paid and any standard outward delivery charge within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier, using the original payment method unless agreed otherwise. Your payment provider may take additional time to show the credit.

Additional 30 day contact window

For unused, uninstalled, non-custom stock items, you can contact us about a goodwill return up to 30 days after receiving the order. Please email us first so we can confirm whether the item qualifies and explain the return arrangements. This extra window does not replace the 14 day cancellation right or your rights for faulty goods. Any handling deduction outside the statutory cancellation period will be explained before you agree to a goodwill return.

Faulty, damaged or incorrect goods

Tell us as soon as practical, preferably within 7 days for visible transit damage or a wrong item, with photos and your order reference. The 7 day request helps us investigate and is not a deadline for your legal rights. If goods are faulty, not as described or not fit for purpose, you may be entitled to a refund, repair or replacement under UK consumer law. This includes a short-term right to reject faulty goods within 30 days. We will explain the appropriate remedy and arrange return costs where the law requires us to.

Custom goods and installation

A statutory cancellation exception may apply to goods genuinely made to your specifications or clearly personalised. We will identify any such item before purchase; choosing from standard stock options alone does not automatically make an item custom. Installing, painting or altering a part may affect a change-of-mind return, but does not remove your rights if the goods are faulty. A manufacturer warranty, where provided, is separate from your statutory rights.

Payment disputes

If a charge or refund does not look right, contact us at info@jgsautoparts.com with your order reference so we can investigate. You may also raise a dispute with your card issuer or payment provider. Contacting us first does not limit those rights.

Cancellation form

To NEXROUTE HUB UK LIMITED, info@jgsautoparts.com: “I hereby give notice that I cancel my contract of sale for [goods], ordered on [date] and received on [date]. My name, address, order reference, signature (if sent on paper) and date are [details].”