Returns and refunds

Contact info@jgsautoparts.com with your order reference to request a cancellation, return or remedy for a problem.

Your 14 day cancellation right

For most goods bought online, you may cancel without giving a reason up to 14 days after receiving them. Tell us clearly by email or another contact method within that period. You then have a further 14 days to send the goods back. We will provide the return address and instructions. You may use the cancellation form below, but you do not have to.

You normally pay the direct cost of returning goods when you change your mind. We recommend a tracked service and keeping proof of posting. You may inspect the goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and function. We do not apply a flat restocking fee to a valid statutory cancellation.

We will refund the price paid and any standard outward delivery charge within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier, using the original payment method unless agreed otherwise. Your payment provider may take additional time to show the credit.

Additional voluntary returns within 30 days

If your statutory cancellation period has expired and you first request a change-of-mind return within 30 days after receiving your order, we offer an additional voluntary return arrangement for eligible stock items. This arrangement does not apply while you still have a statutory cancellation right, including any legally extended cancellation period. If you notified us of cancellation within that period, the statutory rules continue to apply regardless of when the goods are returned.

Only unused, uninstalled, unpainted and unmodified non-custom stock items are eligible under this voluntary arrangement. They must be complete with the supplied parts and accessories, in their original protective packaging and in a condition suitable for resale. These eligibility conditions apply only to voluntary returns outside your statutory rights.

Before sending goods back under this arrangement, email info@jgsautoparts.com with your order reference, the items you wish to return and relevant photographs. We will confirm eligibility, the return address, instructions and the estimated restocking charge in writing before you agree to the return. Please send the goods back within 14 days of that confirmation unless we agree otherwise. You pay the direct cost of returning the goods and should package them securely. We recommend a tracked service and keeping proof of posting.

For an accepted voluntary return, we deduct reasonable inspection, repacking and restocking costs, capped at 15% of the price actually paid for the returned items after discounts, excluding delivery charges. The charge will reflect costs reasonably incurred in processing that return; it is not an automatic 15% deduction. We will provide an itemised explanation with your refund and will not charge twice for the same cost or loss.

We inspect returned goods against the order and their condition when supplied. If goods are substituted, incomplete or do not meet the voluntary return conditions above, we may decline the voluntary return and will explain our findings with supporting evidence. Eligible voluntary refunds will be made to the original payment method within 14 days of receiving the goods. Your payment provider may take additional time to show the credit.

The restocking charge and voluntary return conditions do not apply to valid statutory cancellations or to remedies you are legally entitled to for faulty, damaged, incorrectly supplied or misdescribed goods. They do not restrict any other statutory rights. The new charge applies only to orders for which it was clearly disclosed before purchase; earlier orders remain subject to the terms applicable when they were placed.

Faulty, damaged or incorrect goods

Tell us as soon as practical, preferably within 7 days for visible transit damage or a wrong item, with photos and your order reference. The 7 day request helps us investigate and is not a deadline for your legal rights. If goods are faulty, not as described or not fit for purpose, you may be entitled to a refund, repair or replacement under UK consumer law. This includes a short-term right to reject faulty goods within 30 days. We will explain the appropriate remedy and arrange return costs where the law requires us to.

Custom goods and installation

A statutory cancellation exception may apply to goods genuinely made to your specifications or clearly personalised. We will identify any such item before purchase; choosing from standard stock options alone does not automatically make an item custom. Installing, painting or altering a part may affect a change-of-mind return, but does not remove your rights if the goods are faulty. A manufacturer warranty, where provided, is separate from your statutory rights.

Payment disputes

If a charge or refund does not look right, contact us at info@jgsautoparts.com with your order reference so we can investigate. You may also raise a dispute with your card issuer or payment provider. Contacting us first does not limit those rights.

Cancellation form

To NEXROUTE HUB UK LIMITED, info@jgsautoparts.com: “I hereby give notice that I cancel my contract of sale for [goods], ordered on [date] and received on [date]. My name, address, order reference, signature (if sent on paper) and date are [details].”